Home / Shipping and returns

Where do you ship?

We are shipping in most countries using renowned logistics partners. Please refer to the shipping table below to see if we ship in your country and the associated shipping fee and VAT.

When will I get my tracking number?

You'll get it as soon as your SLICK leaves our warehouse.

Will I have to pay for customs taxes and VAT?

Your package might be subjected to your country's VAT and potential customs taxes. Please refer to your local law to know how to settle these fees.

Do you ship in PO boxes?

As we're using registered and signed packages only, we're unfortunately not able to ship to PO boxes as of today.

 

I have an issue with my SLICK and I need to have it exchanged.

We are thoroughly testing every device that leaves our factory. However, despite all our best efforts, some products might be damaged when they arrive to your home.

If you have any issue with your SLICK within the 1-year warranty period, please send a message to thomas@slick.video. If, after investigation, we conclude that your SLICK has to be exchanged, we'll send you a label to stick to the return package.

Depending on the country you live in, we might be unable to generate a pick up label for your faulty device. In that case, we will ask you to ship it to us and refund you the shipping fees to up to USD 30 for 1 unit.